Cloud managed services 24/7
We operate and supervise your cloud and on-premise infrastructures to guarantee service continuity, security, and performance — with clear governance based on measurable SLAs and KPIs.
Cloud & on-premise managed services
Our managed services cover the entire RUN lifecycle of your infrastructure, with a scope defined to your needs and backed by clear commitments.
Supervision & monitoring
Continuous monitoring of your environments — servers, networks, and backups — to anticipate incidents and minimise downtime.
Incident management
Incident qualification and resolution by criticality, with team coordination and SLA compliance.
Security & patching
System updates, firewall and traffic monitoring, access control, and enforcement of security policies.
RUN governance
Operational governance to structure long-term service quality: RACI, runbooks, steering committees, and KPI tracking.
Backup & recovery
Backup monitoring, regular restore tests, and continuity plan management to guarantee recovery in the event of a major incident.
FinOps & reporting
Cost and capacity analysis, clear reporting, and continuous optimisation recommendations.
/ Our managed services methodology
Our RUN approach relies on proven processes, clear role allocation, and continuous performance monitoring. Every engagement begins with precise scoping to ensure stable, secure, and scalable infrastructure operations.
Scoping & onboarding
Analysis of the existing infrastructure, definition of the managed services scope, documentation handover, and setup of access, tools, and operational processes.
RUN activation
Monitoring deployment, alert configuration, backup integration, and activation of incident and change management processes.
24/7 operations
Supervision, incident handling, technical support, and coordination with vendors or internal teams per defined SLAs.
Steering & reporting
Tracking of key metrics, regular reporting, performance and cost analysis, with review meetings to adjust the setup.
Continuous improvement
Architecture optimisation, security hardening, and scope adjustments based on operational feedback and evolving requirements.
/ Cloud environments
We operate your cloud and on-premise environments using proven monitoring, ticketing, and security tools. The stack is tailored to your architecture, technical constraints, and operational objectives.
A tailored managed service, aligned with your technical and operational requirements.
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Transparent and controlled management
We commit to clear fixed-price contracts, governed by SLAs and KPIs defined from day one. Our RUN teams guarantee availability, security, and performance through proven processes and structured governance.
Adaptable service levels (business hours or 24/7), multi-tier organisation, and a dedicated point of contact: you benefit from transparent management and controlled operations over time.
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Frequently asked questions — managed services
No. Our teams manage public, private, and hybrid cloud as well as on-premise environments. The scope is defined during the initial scoping phase and tailored to each client’s technical and organisational constraints.
SLAs are defined during scoping based on the criticality of your services, your business constraints, and the expected level of coverage (business hours or 24/7). They govern response times, resolution times, and availability and performance commitments.
We offer structured managed service models that can be adapted to your context. The scope, service levels, and governance are tailored to your environment’s complexity and your operational requirements.
We implement monitoring based on clear metrics: availability, incidents, capacity, security, and where applicable, cost optimisation. Regular reviews allow us to analyse performance, adjust resources, and anticipate technical or budget changes.
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