{"id":2599,"date":"2026-03-29T16:13:02","date_gmt":"2026-03-29T16:13:02","guid":{"rendered":"https:\/\/lightgreen-wombat-810778.hostingersite.com\/?page_id=2599"},"modified":"2026-10-04T19:42:54","modified_gmt":"2026-10-04T19:42:54","slug":"cloud-on-premise-managed-services","status":"publish","type":"page","link":"https:\/\/www.castelis.com\/en\/infrastructure\/cloud-on-premise-managed-services\/","title":{"rendered":"Cloud &amp; On-Premise Managed Services"},"content":{"rendered":"<section class=\"castelis-hero-banner\" >\n            <div class=\"hero-image-bg\">\n            <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/Infra1-e1776014449893.webp\" alt=\"Cloud and on-premise managed services provider, 24\/7\">\n        <\/div>\n    \n    <div class=\"container\">\n                <div class=\"breadcrumbs-wrapper-homepage\"><\/div>\n\n        <div class=\"hero-content-wrapper\">\n            <div class=\"hero-content\">\n                                    <h1 class=\"hero-title\">Cloud and on-premise managed services provider, 24\/7<\/h1>\n                \n                                    <div class=\"hero-description\">\n                        <p>We operate and monitor your cloud and on-premise infrastructures, with cover ranging from business hours to 24\/7 on-call depending on how critical your services are. Continuity, security and performance, managed through SLAs and measurable indicators.<\/p>\n\n                    <\/div>\n                \n                                    <div class=\"hero-cta-buttons\">\n                        <a href=\"#contact\" class=\"btn btn-primary\">\n                            <i class=\"fas fa-chevron-right\"><\/i>\n                            <span> Talk to an expert <\/span>\n                        <\/a>\n\n                                            <\/div>\n                \n                            <\/div>\n        <\/div>\n\n        \n                    <div class=\"hero-bottom-section\">\n                <div class=\"hero-bottom\">\n                                                                                                <div class=\"hero-bottom-info\">\n                                <div class=\"info-content\">\n                                                                            <h3 class=\"info-title\">Cover up to 24\/7<\/h3>\n                                                                                                                <div class=\"info-description\">\n                                            <span>Business hours, extended hours or 24\/7 on-call: the service level is calibrated to how critical each environment is.<\/span>\n                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                                                                                        <div class=\"hero-bottom-info\">\n                                <div class=\"info-content\">\n                                                                            <h3 class=\"info-title\">Contractual SLAs<\/h3>\n                                                                                                                <div class=\"info-description\">\n                                            <span>Response and resolution times, availability commitments and reporting all defined during scoping.<\/span>\n                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                                                                                        <div class=\"hero-bottom-info\">\n                                <div class=\"info-content\">\n                                                                            <h3 class=\"info-title\">Cloud and on-premise<\/h3>\n                                                                                                                <div class=\"info-description\">\n                                            <span>Public, private and hybrid cloud plus physical servers: a single point of contact for your whole infrastructure.<\/span>\n                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                            <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n<nav class=\"castelis-toc \"  data-toc-id=\"toc-6ae0b165227c0\">\n    <div class=\"container\">\n        <div class=\"toc-wrapper\">\n                            <ul class=\"toc-list\">\n                                                                        <li class=\"toc-item\">\n                                <a href=\"#definition\" class=\"toc-link\">\n                                    Definition\n                                <\/a>\n                            <\/li>\n                                                                                                <li class=\"toc-item\">\n                                <a href=\"#expertise\" class=\"toc-link\">\n                                    Services\n                                <\/a>\n                            <\/li>\n                                                                                                <li class=\"toc-item\">\n                                <a href=\"#methodologie\" class=\"toc-link\">\n                                    Methodology\n                                <\/a>\n                            <\/li>\n                                                                                                <li class=\"toc-item\">\n                                <a href=\"#choisir\" class=\"toc-link\">\n                                    Choosing well\n                                <\/a>\n                            <\/li>\n                                                                                                <li class=\"toc-item\">\n                                <a href=\"#cout\" class=\"toc-link\">\n                                    Cost\n                                <\/a>\n                            <\/li>\n                                                                                                <li class=\"toc-item\">\n                                <a href=\"#faq\" class=\"toc-link\">\n                                    FAQ\n                                <\/a>\n                            <\/li>\n                                                                                                <li class=\"toc-item\">\n                                <a href=\"#contact\" class=\"toc-link\">\n                                    Contact\n                                <\/a>\n                            <\/li>\n                                                            <\/ul>\n                    <\/div>\n    <\/div>\n<\/nav>\n\n<section class=\"castelis-logos variation-client\" >\n    <div class=\"container\">\n                    <div class=\"logos-header\">\n                                    <div class=\"logos-hashtag hashtag-title\"># They chose our expertise<\/div>\n                \n                                    <h2 class=\"logos-heading\">\n                        <span class=\"slash-prefix\">\/<\/span>\n                        Our Clients\n                    <\/h2>\n                \n                            <\/div>\n            <\/div>\n\n                        \n            \n            <div class=\"logos-scroll-wrapper\" data-infinite-scroll data-logos-count=\"18\">\n                <div class=\"logos-scroll\" style=\"--logos-count: 18\">\n                    \n                                                                        <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:120px;--h:60px;--wm:87.2px;--hm:43.6px;--x0:0;--y0:0;--cw:1;--ch:1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/sncf.svg\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:159.5px;--h:45.1px;--wm:115.9px;--hm:32.8px;--x0:0.0067;--y0:0.1825;--cw:0.9867;--ch:0.6667\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/kerastase-e1776431658918.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:168.5px;--h:42.7px;--wm:122.4px;--hm:31px;--x0:0;--y0:0;--cw:1;--ch:1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/qualiconsult.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:210px;--h:31.2px;--wm:159.9px;--hm:23.8px;--x0:0.0433;--y0:0.1695;--cw:0.8767;--ch:0.661\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/prodistribution.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:141.4px;--h:50.9px;--wm:102.7px;--hm:37px;--x0:0;--y0:0;--cw:1;--ch:1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/apave.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:194.9px;--h:37px;--wm:141.6px;--hm:26.8px;--x0:0.0033;--y0:0;--cw:0.9933;--ch:0.9828\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/deloitte.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:167.2px;--h:43.1px;--wm:121.5px;--hm:31.3px;--x0:0.1367;--y0:0.2971;--cw:0.7267;--ch:0.4058\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/sanofi.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:164.5px;--h:43.8px;--wm:119.5px;--hm:31.8px;--x0:0.0133;--y0:0.046;--cw:0.96;--ch:0.8851\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/loreal-logo.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:204.2px;--h:35.3px;--wm:148.4px;--hm:25.6px;--x0:0.0567;--y0:0.2125;--cw:0.8867;--ch:0.575\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/dreamyachtcharter.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:62.5px;--h:64px;--wm:52.8px;--hm:54px;--x0:0.1149;--y0:0.11;--cw:0.7703;--ch:0.7767\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/ectaris.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:173.7px;--h:41.5px;--wm:126.2px;--hm:30.1px;--x0:0;--y0:0;--cw:1;--ch:1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/solocal.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:195.7px;--h:36.8px;--wm:142.2px;--hm:26.7px;--x0:0.13;--y0:0.2895;--cw:0.7067;--ch:0.3509\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/lucernys-e1776431532443.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:161.1px;--h:44.7px;--wm:117px;--hm:32.5px;--x0:0;--y0:0;--cw:1;--ch:1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/narta.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:140px;--h:51.4px;--wm:101.7px;--hm:37.4px;--x0:0;--y0:0.0171;--cw:1;--ch:0.9402\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/noveal.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:135.1px;--h:53.3px;--wm:98.1px;--hm:38.7px;--x0:0.03;--y0:0.0687;--cw:0.9567;--ch:0.8626\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/laprovencal.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:210px;--h:32.8px;--wm:156px;--hm:24.4px;--x0:0.02;--y0:0.2991;--cw:0.96;--ch:0.4206\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/comgest-e1776431580174.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:131.9px;--h:54.6px;--wm:95.8px;--hm:39.7px;--x0:0;--y0:0;--cw:1;--ch:1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/DOP.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\" >\n                                                                <span class=\"logo-frame\" style=\"--w:169.7px;--h:42.4px;--wm:123.3px;--hm:30.8px;--x0:0;--y0:0;--cw:1;--ch:1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/quadient.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                                                                <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:120px;--h:60px;--wm:87.2px;--hm:43.6px;--x0:0;--y0:0;--cw:1;--ch:1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/sncf.svg\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:159.5px;--h:45.1px;--wm:115.9px;--hm:32.8px;--x0:0.0067;--y0:0.1825;--cw:0.9867;--ch:0.6667\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/kerastase-e1776431658918.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:168.5px;--h:42.7px;--wm:122.4px;--hm:31px;--x0:0;--y0:0;--cw:1;--ch:1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/qualiconsult.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:210px;--h:31.2px;--wm:159.9px;--hm:23.8px;--x0:0.0433;--y0:0.1695;--cw:0.8767;--ch:0.661\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/prodistribution.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:141.4px;--h:50.9px;--wm:102.7px;--hm:37px;--x0:0;--y0:0;--cw:1;--ch:1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/apave.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:194.9px;--h:37px;--wm:141.6px;--hm:26.8px;--x0:0.0033;--y0:0;--cw:0.9933;--ch:0.9828\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/deloitte.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:167.2px;--h:43.1px;--wm:121.5px;--hm:31.3px;--x0:0.1367;--y0:0.2971;--cw:0.7267;--ch:0.4058\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/sanofi.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:164.5px;--h:43.8px;--wm:119.5px;--hm:31.8px;--x0:0.0133;--y0:0.046;--cw:0.96;--ch:0.8851\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/loreal-logo.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:204.2px;--h:35.3px;--wm:148.4px;--hm:25.6px;--x0:0.0567;--y0:0.2125;--cw:0.8867;--ch:0.575\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/dreamyachtcharter.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:62.5px;--h:64px;--wm:52.8px;--hm:54px;--x0:0.1149;--y0:0.11;--cw:0.7703;--ch:0.7767\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/ectaris.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:173.7px;--h:41.5px;--wm:126.2px;--hm:30.1px;--x0:0;--y0:0;--cw:1;--ch:1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/solocal.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:195.7px;--h:36.8px;--wm:142.2px;--hm:26.7px;--x0:0.13;--y0:0.2895;--cw:0.7067;--ch:0.3509\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/lucernys-e1776431532443.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:161.1px;--h:44.7px;--wm:117px;--hm:32.5px;--x0:0;--y0:0;--cw:1;--ch:1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/narta.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:140px;--h:51.4px;--wm:101.7px;--hm:37.4px;--x0:0;--y0:0.0171;--cw:1;--ch:0.9402\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/noveal.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:135.1px;--h:53.3px;--wm:98.1px;--hm:38.7px;--x0:0.03;--y0:0.0687;--cw:0.9567;--ch:0.8626\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/laprovencal.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:210px;--h:32.8px;--wm:156px;--hm:24.4px;--x0:0.02;--y0:0.2991;--cw:0.96;--ch:0.4206\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/comgest-e1776431580174.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:131.9px;--h:54.6px;--wm:95.8px;--hm:39.7px;--x0:0;--y0:0;--cw:1;--ch:1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/DOP.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                    <div class=\"logo-item\"  aria-hidden=\"true\" >\n                                                                <span class=\"logo-frame\" style=\"--w:169.7px;--h:42.4px;--wm:123.3px;--hm:30.8px;--x0:0;--y0:0;--cw:1;--ch:1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/quadient.webp\" alt=\"Logo\" \/>\n                                <\/span>\n                                                            <\/div>\n                            <div class=\"logo-green-line\"><\/div>\n                                                            <\/div>\n            <\/div>\n            <\/section>\n\n\n<section class=\"castelis-content-image frame-grey\"  id=\"definition\" >\n    <div class=\"container align-items-center\"> \n        \n        <div class=\"order-1 content-wrapper \">\n            \n                            <h2 class=\"content-title\">\n                    <span class=\"slash-prefix\">\/<\/span>\n                    <div>What are IT managed services?<\/div>\n                <\/h2>\n                        \n                            <div class=\"castelis-content-text\">\n                    <p>Managed services mean entrusting the day-to-day operation of all or part of your information system to an external provider. Where monitoring alone is limited to watching and alerting, a managed services provider takes on the full lifecycle:<\/p>\n<ul class=\"check-list\">\n<li>Monitoring, incident handling and updates<\/li>\n<li>Backups, governance and regular reporting<\/li>\n<li>All governed by a contract and defined service levels<\/li>\n<\/ul>\n\n                <\/div>\n                        \n                            <div class=\"castelis-cta-wrapper\">\n                    <a href=\"#contact\" class=\"btn btn-secondary\">\n                                                    Define your scope\n                                                                        <\/a>\n                <\/div>\n                    <\/div>\n        \n        \n        <div class=\"order-2 image-style-framed \">\n                            <img decoding=\"async\" \n                    src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/compagnons-Im_cQ6hQo10-unsplash.webp\" \n                    alt=\"What are IT managed services?\"\n                \/>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"castelis-cards-panel alignment-vertical bg-black heading-left\"  id=\"expertise\" >\n    <div class=\"container\">\n                    <div class=\"cards-panel-header\">\n                                    <div class=\"cards-panel-heading\">\n                        <span class=\"slash-prefix\">\/<\/span>\n                        <h2>Cloud and on-premise managed services<\/h2>\n                    <\/div>\n                                \n                                    <div class=\"cards-panel-description\">\n                        <p>Our services cover the entire RUN lifecycle of your infrastructures, with a scope defined around your needs and backed by clear commitments.<\/p>\n\n                    <\/div>\n                            <\/div>\n                \n                    <div class=\"cards-grid cards-grid-3\">\n                                    <div class=\"card-item\">\n                                                    \n                            <div class=\"card-icon\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2025\/12\/Icon-3.svg\" alt=\"Monitoring and service levels\" \/>\n                                                            <\/div>\n                            \n                                                            <h3 class=\"card-title\">Monitoring and service levels<\/h3>\n                                                        \n                                                            <p class=\"card-description\">Continuous monitoring of your environments, servers, networks and backups, during business hours, extended hours or 24\/7 on-call depending on how critical the covered services are.<\/p>\n                                                        \n                                                        \n                                                                        <\/div>\n                                    <div class=\"card-item\">\n                                                    \n                            <div class=\"card-icon\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2025\/12\/Icon-3.svg\" alt=\"Incident management\" \/>\n                                                            <\/div>\n                            \n                                                            <h3 class=\"card-title\">Incident management<\/h3>\n                                                        \n                                                            <p class=\"card-description\">Incident qualification and resolution by criticality, with team coordination and SLA compliance.<\/p>\n                                                        \n                                                        \n                                                                        <\/div>\n                                    <div class=\"card-item\">\n                                                    \n                            <div class=\"card-icon\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2025\/12\/Icon-3.svg\" alt=\"Security and patching\" \/>\n                                                            <\/div>\n                            \n                                                            <h3 class=\"card-title\">Security and patching<\/h3>\n                                                        \n                                                            <p class=\"card-description\">System updates, traffic and firewall monitoring, access control and enforcement of security policies.<\/p>\n                                                        \n                                                        \n                                                                        <\/div>\n                                    <div class=\"card-item\">\n                                                    \n                            <div class=\"card-icon\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2025\/12\/Icon-3.svg\" alt=\"RUN governance\" \/>\n                                                            <\/div>\n                            \n                                                            <h3 class=\"card-title\">RUN governance<\/h3>\n                                                        \n                                                            <p class=\"card-description\">Operational governance to sustain service quality over time: RACI, runbooks, steering committees and KPI tracking.<\/p>\n                                                        \n                                                        \n                                                                        <\/div>\n                                    <div class=\"card-item\">\n                                                    \n                            <div class=\"card-icon\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2025\/12\/Icon-3.svg\" alt=\"Backup and disaster recovery\" \/>\n                                                            <\/div>\n                            \n                                                            <h3 class=\"card-title\">Backup and disaster recovery<\/h3>\n                                                        \n                                                            <p class=\"card-description\">Backup monitoring, regular restore testing and management of recovery plans to guarantee continuity in the event of a major incident.<\/p>\n                                                        \n                                                        \n                                                                        <\/div>\n                                    <div class=\"card-item\">\n                                                    \n                            <div class=\"card-icon\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2025\/12\/Icon-3.svg\" alt=\"FinOps and reporting\" \/>\n                                                            <\/div>\n                            \n                                                            <h3 class=\"card-title\">FinOps and reporting<\/h3>\n                                                        \n                                                            <p class=\"card-description\">Cost and capacity analysis, clear reporting and continuous optimisation recommendations.<\/p>\n                                                        \n                                                        \n                                                            <a href=\"https:\/\/www.castelis.com\/en\/infrastructure\/finops\/\" class=\"card-cta\">\n                                    Explore our FinOps consulting\n                                    <i class=\"fas fa-chevron-right\"><\/i>\n                                <\/a>\n                                                                        <\/div>\n                            <\/div>\n            <\/div>\n<\/section>\n\n\n<section class=\"castelis-methodology-timeline\"  id=\"methodologie\" >\n    <div class=\"container\">\n                    <h2 class=\"methodology-heading\">\n                <span class=\"slash-prefix\">\/<\/span>\n                Our managed services methodology\n            <\/h2>\n        \n        <div class=\"methodology-content\">\n            \n            <div class=\"methodology-left \">   \n                                    <div class=\"methodology-subheading\">\n                        <p>Our RUN approach relies on proven processes, a clear allocation of roles and continuous management. Every engagement begins with precise scoping, to ensure stable, secure and scalable operations.<\/p>\n\n                    <\/div>\n                                                    <div class=\"timeline-wrapper\">\n                        <div class=\"timeline-line\"><\/div>\n                        \n                                                    <div class=\"timeline-step\">\n                                <div class=\"timeline-step-number\">\n                                    <span>1<\/span>\n                                <\/div>\n                                \n                                <div class=\"timeline-step-content\">\n                                                                            <h3 class=\"timeline-step-title\">Scoping and onboarding<\/h3>\n                                                                        \n                                                                            <p class=\"timeline-step-description\">Analysis of the existing infrastructure, definition of the scope and expected level of cover, documentation handover and setup of access, tools and processes.<\/p>\n                                                                        \n                                                                            <div class=\"timeline-step-tags\">\n                                                                                            <span class=\"timeline-tag\">Audit<\/span>\n                                                                                            <span class=\"timeline-tag\">RACI<\/span>\n                                                                                    <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"timeline-step\">\n                                <div class=\"timeline-step-number\">\n                                    <span>2<\/span>\n                                <\/div>\n                                \n                                <div class=\"timeline-step-content\">\n                                                                            <h3 class=\"timeline-step-title\">RUN activation<\/h3>\n                                                                        \n                                                                            <p class=\"timeline-step-description\">Monitoring deployment, alert configuration, backup integration and activation of incident and change processes.<\/p>\n                                                                        \n                                                                            <div class=\"timeline-step-tags\">\n                                                                                            <span class=\"timeline-tag\">Monitoring<\/span>\n                                                                                            <span class=\"timeline-tag\">Runbooks<\/span>\n                                                                                    <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"timeline-step\">\n                                <div class=\"timeline-step-number\">\n                                    <span>3<\/span>\n                                <\/div>\n                                \n                                <div class=\"timeline-step-content\">\n                                                                            <h3 class=\"timeline-step-title\">Operations and support, up to 24\/7<\/h3>\n                                                                        \n                                                                            <p class=\"timeline-step-description\">Monitoring, incident handling, technical support and coordination with your teams or vendors, within the window agreed at scoping: business hours, extended hours or 24\/7 on-call for critical services.<\/p>\n                                                                        \n                                                                            <div class=\"timeline-step-tags\">\n                                                                                            <span class=\"timeline-tag\">SLA<\/span>\n                                                                                            <span class=\"timeline-tag\">On-call<\/span>\n                                                                                    <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"timeline-step\">\n                                <div class=\"timeline-step-number\">\n                                    <span>4<\/span>\n                                <\/div>\n                                \n                                <div class=\"timeline-step-content\">\n                                                                            <h3 class=\"timeline-step-title\">Management and reporting<\/h3>\n                                                                        \n                                                                            <p class=\"timeline-step-description\">Tracking of key indicators, regular reporting, performance and cost analysis, with committees to adjust the arrangement.<\/p>\n                                                                        \n                                                                            <div class=\"timeline-step-tags\">\n                                                                                            <span class=\"timeline-tag\">KPIs<\/span>\n                                                                                            <span class=\"timeline-tag\">Reporting<\/span>\n                                                                                    <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"timeline-step\">\n                                <div class=\"timeline-step-number\">\n                                    <span>5<\/span>\n                                <\/div>\n                                \n                                <div class=\"timeline-step-content\">\n                                                                            <h3 class=\"timeline-step-title\">Continuous optimisation<\/h3>\n                                                                        \n                                                                            <p class=\"timeline-step-description\">Architecture optimisation, security hardening and scope adjustment based on lessons learned and changing needs.<\/p>\n                                                                        \n                                                                            <div class=\"timeline-step-tags\">\n                                                                                            <span class=\"timeline-tag\">FinOps<\/span>\n                                                                                            <span class=\"timeline-tag\">Optimisation<\/span>\n                                                                                    <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                            <\/div>\n                \n                            <\/div>\n\n            \n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"castelis-cards-panel alignment-vertical bg-green heading-left\"  id=\"perimetres\" >\n    <div class=\"container\">\n                    <div class=\"cards-panel-header\">\n                                    <div class=\"cards-panel-heading\">\n                        <span class=\"slash-prefix\">\/<\/span>\n                        <h2>Managed services, monitoring or staff augmentation: which to choose?<\/h2>\n                    <\/div>\n                                \n                                    <div class=\"cards-panel-description\">\n                        <p>Three models that are often confused but answer different needs. The right choice depends on what you want to delegate and the level of commitment you expect.<\/p>\n\n                    <\/div>\n                            <\/div>\n                \n                    <div class=\"cards-grid cards-grid-3\">\n                                    <div class=\"card-item\">\n                                                    \n                            <div class=\"card-icon\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2025\/12\/Icon-3.svg\" alt=\"Monitoring only\" \/>\n                                                            <\/div>\n                            \n                                                            <h3 class=\"card-title\">Monitoring only<\/h3>\n                                                        \n                                                            <p class=\"card-description\">We watch and we alert, your teams act. Relevant when you have an in-house operations team but no monitoring tooling.<\/p>\n                                                        \n                                                        \n                                                                        <\/div>\n                                    <div class=\"card-item\">\n                                                    \n                            <div class=\"card-icon\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2025\/12\/Icon-3.svg\" alt=\"Managed services\" \/>\n                                                            <\/div>\n                            \n                                                            <h3 class=\"card-title\">Managed services<\/h3>\n                                                        \n                                                            <p class=\"card-description\">We take on operations in full, with contractual commitments. Relevant when you want to delegate the RUN and have a partner accountable for the result.<\/p>\n                                                        \n                                                        \n                                                                        <\/div>\n                                    <div class=\"card-item\">\n                                                    \n                            <div class=\"card-icon\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2025\/12\/Icon-3.svg\" alt=\"Staff augmentation\" \/>\n                                                            <\/div>\n                            \n                                                            <h3 class=\"card-title\">Staff augmentation<\/h3>\n                                                        \n                                                            <p class=\"card-description\">We place experts within your teams, under your management. Relevant for strengthening in-house capacity without transferring operational responsibility.<\/p>\n                                                        \n                                                        \n                                                            <a href=\"https:\/\/www.castelis.com\/en\/it-staff-augmentation\/\" class=\"card-cta\">\n                                    Explore IT staff augmentation\n                                    <i class=\"fas fa-chevron-right\"><\/i>\n                                <\/a>\n                                                                        <\/div>\n                            <\/div>\n            <\/div>\n<\/section>\n\n\n<section class=\"castelis-content-image frame-grey\"  id=\"choisir\" >\n    <div class=\"container align-items-center\"> \n        \n        <div class=\"order-2 content-wrapper \">\n            \n                            <h2 class=\"content-title\">\n                    <span class=\"slash-prefix\">\/<\/span>\n                    <div>How to choose your managed services provider<\/div>\n                <\/h2>\n                        \n                            <div class=\"castelis-content-text\">\n                    <p>Five criteria separate a contract that holds from one that degrades after a year:<\/p>\n<ul>\n<li>Scope: does it explicitly cover both your cloud environments and your physical servers?<\/li>\n<li>Commitments: quantified SLAs on response and resolution, not a general promise<\/li>\n<li>Reversibility: can you take back control without losing the knowledge built up?<\/li>\n<li>Teams: who actually runs the service, where, and how is continuity assured?<\/li>\n<li>Management: a named point of contact, regular committees and reporting your teams can read without translation<\/li>\n<\/ul>\n\n                <\/div>\n                        \n                    <\/div>\n        \n        \n        <div class=\"order-1 image-style-framed \">\n                            <img decoding=\"async\" \n                    src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/04\/mohammad-rahmani-_Fx34KeqIEw-unsplash.webp\" \n                    alt=\"How to choose your managed services provider\"\n                \/>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"castelis-content-image frame-black\"  id=\"cout\" >\n    <div class=\"container align-items-center\"> \n        \n        <div class=\"order-1 content-wrapper \">\n            \n                            <h2 class=\"content-title\">\n                    <span class=\"slash-prefix\">\/<\/span>\n                    <div>How much does a managed services contract cost?<\/div>\n                <\/h2>\n                        \n                            <div class=\"castelis-content-text\">\n                    <p>Managed services are billed as a monthly fee, set during scoping from the actual scope rather than from a price list. Four factors drive that fee:<\/p>\n<ul>\n<li>The number and nature of the environments to be operated<\/li>\n<li>The cover window chosen: this is the biggest single variable, since 24\/7 on-call requires a permanent organisation<\/li>\n<li>The level of contractual commitment on response times<\/li>\n<li>How much automation you already have in place<\/li>\n<\/ul>\n\n                <\/div>\n                        \n                            <div class=\"castelis-cta-wrapper\">\n                    <a href=\"#contact\" class=\"btn btn-secondary\">\n                                                    Request a scoping session\n                                                                        <\/a>\n                <\/div>\n                    <\/div>\n        \n        \n        <div class=\"order-2 image-style-framed \">\n                            <img decoding=\"async\" \n                    src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2026\/06\/evgeniy-alyoshin-rnXKsoo-j00-unsplash.webp\" \n                    alt=\"How much does a managed services contract cost?\"\n                \/>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"castelis-tech-stack\"  id=\"tech-stack\" >\n    <div class=\"container\">\n                    <h2 class=\"tech-stack-heading\">\n                <span class=\"slash-prefix\">\/<\/span>\n                Cloud environments and monitoring tools\n            <\/h2>\n        \n                    <div class=\"tech-stack-description\">\n                <p>We operate your cloud and on-premise environments using proven monitoring, ticketing and security tools. The stack is tailored to your architecture and your operational objectives.<\/p>\n\n            <\/div>\n        \n                    <div class=\"tech-stack-tools\">\n                                                            <span class=\"tech-tool\">Microsoft Azure<\/span>\n                                                                                <span class=\"tech-tool\">AWS<\/span>\n                                                                                <span class=\"tech-tool\">Google Cloud<\/span>\n                                                                                <span class=\"tech-tool\">OVHcloud<\/span>\n                                                                                <span class=\"tech-tool\">Cloudflare<\/span>\n                                                                                <span class=\"tech-tool\">Centreon<\/span>\n                                                                                <span class=\"tech-tool\">New Relic<\/span>\n                                                                                <span class=\"tech-tool\">Kubernetes<\/span>\n                                                                                <span class=\"tech-tool\">Jira<\/span>\n                                                <\/div>\n        \n                    <div class=\"tech-stack-info\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2025\/12\/Icon-6.svg\" alt=\"Icon\" class=\"info-icon\">\n                                <span class=\"info-text\">A tailored managed service, aligned with your technical and operational constraints.<\/span>\n            <\/div>\n        \n            <\/div>\n<\/section>\n\n\n<section class=\"castelis-content-image frame-black\"  id=\"garanties\" >\n    <div class=\"container align-items-center\"> \n        \n        <div class=\"order-2 content-wrapper \">\n            \n                            <h2 class=\"content-title\">\n                    <span class=\"slash-prefix\">\/<\/span>\n                    <div>Transparent, controlled management<\/div>\n                <\/h2>\n                        \n                            <div class=\"castelis-content-text\">\n                    <p>We commit to clear fixed fees, governed by SLAs and KPIs defined from the outset. Our RUN teams guarantee availability, security and performance through proven processes and structured governance.<\/p>\n<p>Service levels are adapted, from business-hours cover to 24\/7 on-call, with a multi-level organisation and a dedicated point of contact. More than 25 years of experience and more than 500 projects delivered, with more than 80 employees at Castelis, a hunik group company bringing together 7 specialist firms.<\/p>\n\n                <\/div>\n                        \n                    <\/div>\n        \n        \n        <div class=\"order-1 image-style-framed \">\n                            <img decoding=\"async\" \n                    src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2025\/12\/346909f64f079a9a4097debef365ef6b2453b863.png\" \n                    alt=\"Transparent, controlled management\"\n                \/>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"castelis-faq\"  id=\"faq\" >\n    <div class=\"container\">\n        <h2 class=\"faq-title\">\n            <span class=\"slash-prefix\">\/<\/span>\n            <div>Frequently asked questions<\/div>\n        <\/h2>\n    <\/div>\n        \n            <div class=\"faq-accordion\">\n                                            \n                <div class=\"faq-item active\">\n                    <div class=\"container\">\n                        <button \n                            class=\"faq-question\" \n                            type=\"button\"\n                            aria-expanded=\"true\"\n                            aria-controls=\"faq-faq-0\"\n                            onclick=\"this.closest('.faq-item').classList.toggle('active'); this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'true' ? 'false' : 'true');\"\n                        >\n                            <h3>What are IT managed services?<\/h3>\n                            <i class=\"faq-icon\"><\/i>\n                        <\/button>\n                    <\/div>\n                    <div \n                        class=\"faq-answer\" \n                        id=\"faq-faq-0\"\n                        role=\"region\"\n                    >\n                        <div class=\"container\">\n                            <div class=\"faq-answer-content\">\n                                <p>Managed services mean entrusting the operation of all or part of your information system to an external provider. They cover monitoring, incident handling, updates, backups and reporting, within a contractual framework with defined service levels. They differ from monitoring alone, which is limited to watching and alerting without taking on resolution.<\/p>\n\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                            \n                <div class=\"faq-item \">\n                    <div class=\"container\">\n                        <button \n                            class=\"faq-question\" \n                            type=\"button\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faq-faq-1\"\n                            onclick=\"this.closest('.faq-item').classList.toggle('active'); this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'true' ? 'false' : 'true');\"\n                        >\n                            <h3>Do you only work on public cloud infrastructures?<\/h3>\n                            <i class=\"faq-icon\"><\/i>\n                        <\/button>\n                    <\/div>\n                    <div \n                        class=\"faq-answer\" \n                        id=\"faq-faq-1\"\n                        role=\"region\"\n                    >\n                        <div class=\"container\">\n                            <div class=\"faq-answer-content\">\n                                <p>No. Our teams manage public, private and hybrid cloud infrastructures as well as on-premise environments. The scope of work is defined during scoping and adapted to each client&#8217;s technical and organisational constraints.<\/p>\n\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                            \n                <div class=\"faq-item \">\n                    <div class=\"container\">\n                        <button \n                            class=\"faq-question\" \n                            type=\"button\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faq-faq-2\"\n                            onclick=\"this.closest('.faq-item').classList.toggle('active'); this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'true' ? 'false' : 'true');\"\n                        >\n                            <h3>Do you offer 24\/7 cover?<\/h3>\n                            <i class=\"faq-icon\"><\/i>\n                        <\/button>\n                    <\/div>\n                    <div \n                        class=\"faq-answer\" \n                        id=\"faq-faq-2\"\n                        role=\"region\"\n                    >\n                        <div class=\"container\">\n                            <div class=\"faq-answer-content\">\n                                <p>Yes. We offer three levels of cover: business hours, extended hours and 24\/7 on-call. The level is chosen service by service according to criticality, rather than applied uniformly across the whole infrastructure, because it is the factor that weighs most on the cost of the contract.<\/p>\n\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                            \n                <div class=\"faq-item \">\n                    <div class=\"container\">\n                        <button \n                            class=\"faq-question\" \n                            type=\"button\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faq-faq-3\"\n                            onclick=\"this.closest('.faq-item').classList.toggle('active'); this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'true' ? 'false' : 'true');\"\n                        >\n                            <h3>How are service levels (SLAs) defined?<\/h3>\n                            <i class=\"faq-icon\"><\/i>\n                        <\/button>\n                    <\/div>\n                    <div \n                        class=\"faq-answer\" \n                        id=\"faq-faq-3\"\n                        role=\"region\"\n                    >\n                        <div class=\"container\">\n                            <div class=\"faq-answer-content\">\n                                <p>SLAs are defined during scoping according to how critical your services are, your business constraints and the level of cover expected. They govern response and resolution times, as well as availability and performance commitments.<\/p>\n\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                            \n                <div class=\"faq-item \">\n                    <div class=\"container\">\n                        <button \n                            class=\"faq-question\" \n                            type=\"button\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faq-faq-4\"\n                            onclick=\"this.closest('.faq-item').classList.toggle('active'); this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'true' ? 'false' : 'true');\"\n                        >\n                            <h3>How much does a managed services engagement cost?<\/h3>\n                            <i class=\"faq-icon\"><\/i>\n                        <\/button>\n                    <\/div>\n                    <div \n                        class=\"faq-answer\" \n                        id=\"faq-faq-4\"\n                        role=\"region\"\n                    >\n                        <div class=\"container\">\n                            <div class=\"faq-answer-content\">\n                                <p>The monthly fee depends on the number and nature of the environments operated, the cover window chosen, the level of commitment on response times and how much automation is already in place. We do not work from a price list: the quote is produced during scoping, once the scope is settled, and it is firm before any commitment.<\/p>\n\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                            \n                <div class=\"faq-item \">\n                    <div class=\"container\">\n                        <button \n                            class=\"faq-question\" \n                            type=\"button\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faq-faq-5\"\n                            onclick=\"this.closest('.faq-item').classList.toggle('active'); this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'true' ? 'false' : 'true');\"\n                        >\n                            <h3>What is the difference between managed services and a managed service offering?<\/h3>\n                            <i class=\"faq-icon\"><\/i>\n                        <\/button>\n                    <\/div>\n                    <div \n                        class=\"faq-answer\" \n                        id=\"faq-faq-5\"\n                        role=\"region\"\n                    >\n                        <div class=\"container\">\n                            <div class=\"faq-answer-content\">\n                                <p>The two terms overlap heavily. In practice, a managed service offering often means a package built around one specific technology, whereas managed services cover the operation of an infrastructure scope defined with you. What matters is not the vocabulary but the content of the contract: scope, commitments and governance.<\/p>\n\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                            \n                <div class=\"faq-item \">\n                    <div class=\"container\">\n                        <button \n                            class=\"faq-question\" \n                            type=\"button\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faq-faq-6\"\n                            onclick=\"this.closest('.faq-item').classList.toggle('active'); this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'true' ? 'false' : 'true');\"\n                        >\n                            <h3>Do you offer standard packages or only bespoke engagements?<\/h3>\n                            <i class=\"faq-icon\"><\/i>\n                        <\/button>\n                    <\/div>\n                    <div \n                        class=\"faq-answer\" \n                        id=\"faq-faq-6\"\n                        role=\"region\"\n                    >\n                        <div class=\"container\">\n                            <div class=\"faq-answer-content\">\n                                <p>We offer structured managed services models that can be adjusted to your context. The scope, service levels and governance are adapted to the complexity of your environment and your operational requirements.<\/p>\n\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                            \n                <div class=\"faq-item \">\n                    <div class=\"container\">\n                        <button \n                            class=\"faq-question\" \n                            type=\"button\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faq-faq-7\"\n                            onclick=\"this.closest('.faq-item').classList.toggle('active'); this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'true' ? 'false' : 'true');\"\n                        >\n                            <h3>How do you track infrastructure performance and costs?<\/h3>\n                            <i class=\"faq-icon\"><\/i>\n                        <\/button>\n                    <\/div>\n                    <div \n                        class=\"faq-answer\" \n                        id=\"faq-faq-7\"\n                        role=\"region\"\n                    >\n                        <div class=\"container\">\n                            <div class=\"faq-answer-content\">\n                                <p>We put in place management based on clear indicators: availability, incidents, capacity, security and, where relevant, cost optimisation. Regular reviews make it possible to analyse performance, adjust resources and anticipate technical or budget changes.<\/p>\n\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n    <\/section>\n\n\n<section class=\"castelis-contact-form\"  id=\"contact\" >\n    <div class=\"container\">   \n                    <div class=\"contact-tag hashtag-title\">CONTACT<\/div>\n        \n                    <h2 class=\"contact-heading\">Let&#039;s talk about your managed services<\/h2>\n        \n        \n        <div class=\"contact-wrapper\">\n            \n            <div class=\"contact-form-side\">\n                                    <div class=\"contact-form-container\">\n                        \n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 9318812,\n\t\t\t\t\t\t\t\t\tformId: \"312183e0-8b6c-488d-ac79-af4a4fbc82fe\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1793110373000-4553559421\",\n\t\t\t\t\t\t\t\t\tregion: \"eu1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1793110373000-4553559421\"><\/div>\n                    <\/div>\n                            <\/div>\n\n            \n            <div class=\"contact-sidebar\">\n                <div class=\"sidebar-content\">\n                                            <h3 class=\"sidebar-heading\">Why choose us?<\/h3>\n                    \n                                            <div class=\"reasons-list\">\n                                                            <div class=\"reason-item\">\n                                    <i class=\"green-icon-bg\"><\/i>\n                                    <div class=\"reason-content\">\n                                        <h4 class=\"reason-title\">Technical expertise<\/h4>\n                                        <div class=\"reason-description\">More than 25 years of experience, Azure, AWS and Google Cloud certifications<\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"reason-item\">\n                                    <i class=\"green-icon-bg\"><\/i>\n                                    <div class=\"reason-content\">\n                                        <h4 class=\"reason-title\">Proven method<\/h4>\n                                        <div class=\"reason-description\">More than 500 projects delivered, structured RUN processes and formalised governance<\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"reason-item\">\n                                    <i class=\"green-icon-bg\"><\/i>\n                                    <div class=\"reason-content\">\n                                        <h4 class=\"reason-title\">Tailored cover<\/h4>\n                                        <div class=\"reason-description\">Business hours, extended hours or 24\/7 on-call depending on how critical your services are<\/div>\n                                    <\/div>\n                                <\/div>\n                                                    <\/div>\n                    \n                                            <div class=\"satisfaction-rating\">\n                            <div class=\"rating-display\">\n                                <div class=\"rating-label\">Note satisfaction<\/div>\n                                <div class=\"rating-number\">5.0\/5<\/div>\n                            <\/div>\n                            <div class=\"rating-stars\">\n                                                                                                            <i class=\"fas fa-star\"><\/i>\n                                                                                                                                                <i class=\"fas fa-star\"><\/i>\n                                                                                                                                                <i class=\"fas fa-star\"><\/i>\n                                                                                                                                                <i class=\"fas fa-star\"><\/i>\n                                                                                                                                                <i class=\"fas fa-star\"><\/i>\n                                                                                                <\/div>\n                                                    <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n            <div class=\"contact-form-image\">\n            <img decoding=\"async\" src=\"https:\/\/www.castelis.com\/wp-content\/uploads\/2025\/12\/designer-working-3d-model-2.png\" alt=\"\" \/>\n        <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":2526,"parent":2578,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-2599","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.castelis.com\/en\/wp-json\/wp\/v2\/pages\/2599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.castelis.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.castelis.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.castelis.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.castelis.com\/en\/wp-json\/wp\/v2\/comments?post=2599"}],"version-history":[{"count":7,"href":"https:\/\/www.castelis.com\/en\/wp-json\/wp\/v2\/pages\/2599\/revisions"}],"predecessor-version":[{"id":3650,"href":"https:\/\/www.castelis.com\/en\/wp-json\/wp\/v2\/pages\/2599\/revisions\/3650"}],"up":[{"embeddable":true,"href":"https:\/\/www.castelis.com\/en\/wp-json\/wp\/v2\/pages\/2578"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.castelis.com\/en\/wp-json\/wp\/v2\/media\/2526"}],"wp:attachment":[{"href":"https:\/\/www.castelis.com\/en\/wp-json\/wp\/v2\/media?parent=2599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}